You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing times.
To cancel an order, please contact our customer service team as soon as possible with your order number and details. We recommend submitting cancellation requests during our business hours (Monday-Friday, 9:00 AM to 5:00 PM CST) for faster processing.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.
For items returned that do not meet our return policy requirements, we reserve the right to refuse the refund or deduct a restocking fee of up to 20% of the item's value.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order details and proof of return. We will investigate the matter and work with you to resolve the issue promptly. In some cases, we may need to escalate the issue to our payment processor for further assistance.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!
Company Name:
Address: 4246 Ray Drive, Montgomery, AL
E-Mail: [email protected]
Phone: +1 53685451753
Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM CST. We strive to respond to all inquiries within 24-48 hours during business days.
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